9hi77 Terms and Conditions

These Terms and Conditions ("Terms") apply to the 9hi77 platform and all of its services. By accessing the website or registering an account, you are considered to have fully agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using our platform. For any questions, contact our 24/7 live chat support or email us at [email protected].

Eligibility and Age Requirement

To use the 9hi77 platform, users must meet the following eligibility requirements:

Other Eligibility Requirements

• Only one account per person is permitted.
• Information provided at the time of account registration must be accurate and up to date.
• Persons with mental incapacity may not create an account.
• 9hi77 employees and their immediate family members may not participate in certain promotions.

Account Registration and Management

To create an account on 9hi77, you must provide accurate and complete information. Any false information provided at the time of registration may result in account termination.

Registration Process

You must provide a valid email address and phone number to register an account. After registration, you may be required to complete a verification process to activate your account. We may verify your identity as part of the KYC (Know Your Customer) process.

Account Security

• Keep your account password and login credentials strictly confidential.
• Sharing your account with a third party is strictly prohibited.
• If you suspect unauthorized access to your account, notify our support team immediately.
• Operating multiple accounts from the same device or IP address is prohibited.

Account Verification

Before processing a withdrawal, 9hi77 may verify your identity. You may be asked to provide a copy of your national ID card, passport, or driving licence. If the required documents are not provided correctly, your withdrawal may be temporarily placed on hold.

Deposit and Withdrawal Policy

9hi77 supports all popular payment methods in Bangladesh. All transactions are secured through SSL encryption.

Accepted Payment Methods

9hi77 currently supports the following payment methods: bKash, Nagad, Rocket and Bank Transfer. The minimum deposit and withdrawal amounts are the same across all methods.

Transaction Cancellation and Refund Policy

Deposits that have been completed are generally non-reversible. If a transaction fails due to a technical error, we will resolve the issue as quickly as possible. 9hi77 reserves the right to temporarily suspend any transaction suspected of fraud.

Bonus and Promotion Terms

9hi77 offers various types of bonuses and promotional offers. Each bonus has specific terms and conditions that must be followed.

Welcome Bonus

New members can receive a 150% bonus of up to ৳15,000 on their first deposit. To withdraw this bonus, you must wager a total of 10 times the bonus amount (wagering requirement). For example: if you receive a ৳1,500 bonus on a ৳1,000 deposit, you must complete a total of ৳15,000 in wagers.

General Bonus Terms

• Each user may use a specific offer only once.
• Bonus funds are not transferable to other users.
• Bonus funds cannot be withdrawn until the wagering requirement has been completed.
• Some games may not contribute to bonus wagering — please check the terms of the specific promotion.
• Attempting to claim bonus benefits from multiple accounts will result in account termination.
• 9hi77 reserves the right to change or withdraw any promotional offer at any time.

VIP Program

9hi77's VIP program has three tiers — Bronze, Silver, and Gold. Based on regular play, you can advance to a higher tier. A weekly cashback of up to 0.5% applies at the Bronze tier, 1.0% at Silver, and 1.5% at Gold. 9hi77 reserves the right to cancel or modify VIP benefits.

Gameplay Policy

All games offered on 9hi77 are operated by third-party game providers. Game outcomes are determined by a Random Number Generator (RNG), which is impartial and fair.

Betting Limits

Each game has its own minimum and maximum betting limits, which are displayed in the game interface. During certain promotions, there may be restrictions on the amount you can wager with bonus funds.

Technical Issues

If a game is interrupted mid-session due to a loss of internet connection or a technical error, the transaction will be settled according to system logs. In the case of a genuine error, 9hi77 may decide to refund the wagered amount.

Game Operator Rules

In live casino games, the dealer's instructions must be followed. The dealer's or system's decision is final. In the event of any technical or human error, the decision of 9hi77 management is considered final.

Prohibited Activities

The following activities are strictly prohibited on the 9hi77 platform. Engaging in these activities may result in permanent account termination and forfeiture of deposited funds and winnings.

9hi77 reserves the right to notify the relevant authorities upon detecting suspicious activity. Legal action may be taken in cases of fraudulent activity.

Privacy and Data Protection

9hi77 gives the highest priority to the protection of your personal information. To read our full privacy policy, visit the Privacy Policy page.

Data Collection and Use

Information collected at the time of account registration is used solely for service delivery, identity verification, and security purposes. We do not sell your information to third parties.

Cookies and Tracking

Cookies are used to improve your experience on our platform. You can find the option to disable non-essential cookies in your browser settings.

Data Security

All information is secured through SSL (Secure Socket Layer) encryption. We conduct regular security audits. In the event of a data breach, we will promptly notify affected users.

Responsible Gaming

9hi77 is firmly committed to responsible gambling. We believe that entertainment should be enjoyed, but never allowed to have a negative impact on your life.

For detailed information and support on responsible gaming, visit our Responsible Gaming page. If you feel you have a problem, contact our 24/7 support.

Important: This platform is for users aged 21 and above only. Gambling carries financial risk — never wager more than you can afford to lose.

Limitation of Liability

9hi77 makes every effort to operate its platform smoothly. However, in certain situations, the limits of our liability are as follows:

• 9hi77 is not directly responsible for software errors by third-party game providers.
• We are not liable for losses caused by internet connection disruptions.
• In the event of an unforeseen technical failure, the maximum compensation is limited to the amount of the initial deposit.
• 9hi77 is not liable for losses caused by a user's own negligence.
• Our liability is limited in unforeseen circumstances (natural disasters, cyberattacks) that are beyond our control.

9hi77 commits to operating a safe and reliable platform. Our support team is always ready to assist with any issues.

Account Closure & Suspension

Both 9hi77 and the user can close an account.

Closure by the User

You can close your account at any time by contacting our support. Before closing the account, complete the verification process and ensure all valid withdrawals are settled.

Suspension or Closure by 9hi77

We may suspend or cancel an account for the following reasons:

• Violation of these terms and conditions.
• Suspicion of fraud or deception.
• Providing false information.
• Prolonged inactivity on the account.
• Legal or regulatory reasons.

Funds remaining in an account closed for valid reasons will be returned if legally applicable. This does not apply to accounts closed due to fraud.

Changes to Terms and Conditions

9hi77 reserves the right to change these terms and conditions at any time. For significant changes, we will notify users via email or through the platform.

Continuing to use the platform after any changes means you are considered to have agreed to the new terms and conditions. Therefore, it is recommended that you review this page regularly.

If you have any questions or objections about any part of these terms and conditions, please inform our support before the changes take effect.

Contact & Support

If you have any questions about these terms and conditions or need clarification, please contact us:

These terms and conditions have been drafted in Bengali and will be interpreted in accordance with the applicable laws of Bangladesh. In the event of any dispute, the decision of 9hi77 will be considered final.